Welcome to Deutsche Wohnen’s customer service. We’re happy to have you. We work to find solutions to your issues every single day.
All
General Information
Rents and Deposits
House Rules
Ancillary and heating costs
Approvals
Complaints
Termination
Miscellaneous
How to contact our customer service
Simply choose how you’d prefer to contact us: via DeuWo Digital App, via our contact form or using classic telephone. We will gladly take care of your enquiries.
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Here for you around the clock – DeuWo Digital App
With the new DeuWo Digital App, you as our Berlin tenants have everything important at a glance. The app sets a new milestone in service orientation of Deutsche Wohnen - through more transparency, simple self-services and new communication options. This gives you everything you need to know about your tenancy on your smartphone.
Additional contact options
Contact form: kontakt.deutsche-wohnen.com
Telephone: +49 (0)30 897 860
Monday to Thursday from 8.00 a.m. to 6.00 p.m.
Friday from 8.00 a.m. to 3.00 p.m.
B&O repair hotline: +49 30 89786-901*
*The repair department for emergencies can be reached 24 hours a day on the above number.
Forms and downloads for various requests
It's often helpful to have the right document on hand when you're submitting applications or checking important information.
Our „DeuWo Digital“ app makes this simple and convenient. You can submit applications and download certificates in the “Service” section.
You’ll also find a selection of forms and downloads on this page.
